GuestHelpGuestHelp
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A digital concierge for your hotel — guest service by QR code, no app needed

The guest opens the service with a QR code, gets hotel information, orders services and reaches the staff from their own phone.

AI answers routine questions from the hotel’s knowledge base and hands requests that need a person to a staff member, together with the context.

See how it works
White-label in your hotel’s brandA pilot without a complex integrationStart with a single property

Less routine at the front desk. More control over guest service

GuestHelp moves everyday guest calls, asks and orders into one digital channel. Guests get a convenient service, staff get a workflow, and the manager gets data on what is happening.

Routine questions are solved without a call

Wi‑Fi, breakfast, parking, house rules, opening hours and other frequent questions are available to the guest right away. AI answers based on the hotel’s own information.

Requests are not lost between shifts

Every ask becomes a request with the room number, time, status and history. You can see what has been accepted and what still needs attention.

Information and services in one place

The guest sees house rules, services, menus and other information on their own phone. Changes are published centrally — no reprinting of folders and materials.

Extra services are easier to find and order

SPA, transfers, room service, late check-out and other services are available in a digital showcase with prices, descriptions and checkout.

No language barrier

The guest writes in their own language, the staff work in theirs. Messages are translated automatically both ways.

Service becomes measurable

The manager sees guest requests, AI performance, staff response speed, demand for services and other guest service metrics.

See the analytics ›

How it works

01

The guest scans a QR code

The QR code sits in the room, at the desk or in another guest area. The service opens right in the browser — no app to install and no sign-up.

02

Gets everything they need on their own phone

Hotel information, services, orders, answers to questions and contact with the staff are available in one interface.

03

If a staff member is needed, the request goes to the right team

The system knows the guest’s room or area and passes the request on with the context. The request gets a status, an owner and a history.

04

The manager sees the result

Requests and orders turn into analytics: what guests ask, where staff are needed, how long completion takes and which services are used.

For guests

Everything needed during the stay — on the guest’s own phone

The guest doesn’t need to look up the front desk number, figure out a paper folder or install an app. After scanning the QR code, they go straight to the hotel’s digital service.

Services and orders

A catalog of paid and free services, ordering now or for a set time, request history and clear statuses.

Try it on the phone
Orders and messages from this phone arrive in the staff workspace below.
For the general manager

Guest service becomes visible and measurable

Phone calls and spoken requests leave almost no data. GuestHelp turns guest interaction into a digital process you can analyze and improve.

Guest request journey · per month

demo data
  1. 1,240guest requests
  2. 920solved by AIno front desk involved
  3. 320handed to staffwith the question and context
  4. 306closed

In this demo example, 74% of routine questions didn’t need the front desk.

Service requests · per month

demo data
Requests
124
Average completion time
18 min
Needed attention
8
Extra service orders
₽42,600
Average completion time
Cleaning18 min
Extra towels9 min
Room service27 min
01

How many questions AI closed without staff

You see the total number of questions, the share of automatic answers, requests handed to staff and the main topics guests come with.

What you see
  • total guest questions
  • how many questions AI closed on its own
  • how many requests needed a staff member
  • the main topics of requests
02

Where staff involvement is needed

If AI can’t close a question on its own, the request goes to a person with the context. The manager sees time to the first reply, open requests and cases left without a response.

What you see
  • requests handed to staff
  • time to the first staff reply
  • requests in progress
  • unanswered requests
03

How guest requests are fulfilled

Cleaning, towels, room service, transfers and other asks get a status and a completion time. You can see the workload, deadlines and requests that took longer than expected.

What you see
  • number of requests
  • average completion time
  • requests over SLA
  • load by time of day
  • load by service type
04

Which services guests actually use

You see what guests view, what they order and what they hardly use. That gives you data to change the service menu, offers and prices.

What you see
  • popular services
  • number of orders
  • view-to-order conversion
  • extra service revenue
  • demand over time

GuestHelp turns guest interaction from a set of calls and spoken requests into a process you can see, measure and improve.

Demo data based on typical guest service scenarios.

For the team

Every guest request — in one workspace

Staff get requests, orders and messages in one workspace. No need to keep things in your head or pass them on to the next shift by word of mouth.

One request queue

Messages, requests and orders are gathered in one place. A staff member sees the guest’s room, what they asked for, the status and the history.

Automatic routing

Housekeeping, the front desk, the kitchen and other teams get the requests that belong to them.

Statuses and ownership

It’s clear what is new, what has been accepted, who is handling a request and what is done.

One knowledge base

Information about services, rules and how the hotel works is edited in one place and used by both the guest interface and AI.

Several properties in one workspace

Hotel groups can manage properties, staff, services, QR points and requests in one shared system.

Open the staff workspace demo

Launch without a long IT project

A pilot doesn’t require changing your PMS or making guests install a new app.

What we need from the hotel

  • guest information
  • the list of services
  • house rules
  • contacts of the responsible staff
  • brand materials, if needed

What we do

  • set up the service
  • build the knowledge base
  • create the QR codes
  • set up roles and routing
  • run a short team training
01

We collect the materials

We gather information about the property, services, rules and workflows.

02

We set up the service

We style the interface in the hotel’s brand, load the knowledge base, create services and set up request routing.

03

We launch the pilot

We place the QR codes and show the staff how to work with requests.

04

We look at real data

After launch we review guest requests, AI performance, staff workload and service usage.

Start with a pilot at one property

We’ll look at how you work with guests today, set up the service and, after launch, measure real results: requests, staff workload and service usage.

Discuss a pilot

See GuestHelp through your guest’s eyes

Open the demo room: ask a question, find hotel information, order a service and watch how the request status changes.

Open the demo roomSee the staff workspace

Let’s discuss a pilot for your hotel

Leave your contact and a few words about your property. We’ll show you the staff workspace, discuss your processes and suggest a suitable pilot format.

Open the demo